:root{--color-primary: #F26522;--color-primary-dark: #D4521A;--color-primary-light: #FF8040;--color-primary-bg: #FFF4EE;--color-dark: #1A1A1A;--color-gray: #6B6B6B;--color-light-gray: #F5F5F5;--color-border: #E0E0E0;--color-white: #FFFFFF;--color-success: #27AE60;--color-success-bg: #EAFAF1;--color-warning: #F39C12;--color-warning-bg: #FEF9E7;--color-danger: #E74C3C;--color-danger-bg: #FDEDEC;--color-info: #2980B9;--radius: 8px;--radius-sm: 4px;--shadow: 0 2px 8px rgba(0,0,0,.08);--shadow-md: 0 4px 16px rgba(0,0,0,.12);--font: "Inter", -apple-system, BlinkMacSystemFont, "Segoe UI", sans-serif;--transition: .18s ease}*,*:before,*:after{box-sizing:border-box;margin:0;padding:0}html{font-size:15px}body{font-family:var(--font);background:var(--color-light-gray);color:var(--color-dark);line-height:1.5;min-height:100vh}a{color:var(--color-primary);text-decoration:none}a:hover{text-decoration:underline}button{cursor:pointer;font-family:var(--font)}input,select,textarea{font-family:var(--font)}.card{background:var(--color-white);border-radius:var(--radius);border:1px solid var(--color-border);box-shadow:var(--shadow)}.btn{display:inline-flex;align-items:center;gap:6px;padding:8px 18px;border-radius:var(--radius-sm);font-size:.88rem;font-weight:500;border:none;transition:var(--transition);white-space:nowrap}.btn:disabled{opacity:.5;cursor:not-allowed}.btn-primary{background:var(--color-primary);color:var(--color-white)}.btn-primary:hover:not(:disabled){background:var(--color-primary-dark)}.btn-secondary{background:var(--color-white);color:var(--color-dark);border:1px solid var(--color-border)}.btn-secondary:hover:not(:disabled){background:var(--color-light-gray)}.btn-danger{background:var(--color-danger);color:#fff}.btn-danger:hover:not(:disabled){background:#c0392b}.btn-success{background:var(--color-success);color:#fff}.btn-success:hover:not(:disabled){background:#219a52}.btn-warning{background:var(--color-warning);color:#fff}.btn-warning:hover:not(:disabled){background:#d68910}.btn-sm{padding:5px 12px;font-size:.8rem}.badge{display:inline-flex;align-items:center;padding:2px 8px;border-radius:99px;font-size:.75rem;font-weight:600}.badge-success{background:var(--color-success-bg);color:var(--color-success)}.badge-warning{background:var(--color-warning-bg);color:#b7770d}.badge-danger{background:var(--color-danger-bg);color:var(--color-danger)}.badge-gray{background:#f0f0f0;color:var(--color-gray)}.badge-info{background:#ebf5fb;color:var(--color-info)}.input{width:100%;padding:8px 12px;border:1px solid var(--color-border);border-radius:var(--radius-sm);font-size:.88rem;outline:none;transition:border-color var(--transition);background:var(--color-white)}.input:focus{border-color:var(--color-primary);box-shadow:0 0 0 3px #f265221f}@keyframes spin{to{transform:rotate(360deg)}}.spinner{width:20px;height:20px;border:2px solid var(--color-border);border-top-color:var(--color-primary);border-radius:50%;animation:spin .7s linear infinite;display:inline-block}.toast-container{position:fixed;bottom:24px;right:24px;display:flex;flex-direction:column;gap:8px;z-index:9999}.toast{padding:12px 18px;border-radius:var(--radius-sm);color:#fff;font-size:.88rem;font-weight:500;box-shadow:var(--shadow-md);animation:slideIn .2s ease;max-width:360px}@keyframes slideIn{0%{transform:translate(100%);opacity:0}to{transform:translate(0);opacity:1}}.toast-success{background:var(--color-success)}.toast-error{background:var(--color-danger)}.toast-info{background:var(--color-info)}.table-wrap{overflow-x:auto}table{width:100%;border-collapse:collapse;font-size:.875rem}th{background:var(--color-dark);color:#fff;padding:10px 12px;text-align:left;font-weight:600;white-space:nowrap}td{padding:8px 12px;border-bottom:1px solid var(--color-border);vertical-align:middle}tr:nth-child(2n) td{background:var(--color-light-gray)}tr:hover td{background:var(--color-primary-bg)}.page{padding:28px;max-width:1300px;margin:0 auto}.page-title{font-size:1.4rem;font-weight:700;color:var(--color-dark);margin-bottom:20px}.section-title{font-size:1rem;font-weight:600;color:var(--color-dark);margin-bottom:12px}.empty-state{text-align:center;padding:60px 24px;color:var(--color-gray)}.empty-state .icon{font-size:2.5rem;margin-bottom:12px}.empty-state p{font-size:.95rem}.modal-overlay{position:fixed;top:0;right:0;bottom:0;left:0;background:#00000073;display:flex;align-items:center;justify-content:center;z-index:200;padding:20px}.modal-card{background:var(--color-white);border-radius:var(--radius);box-shadow:var(--shadow-md);width:100%;max-width:520px;max-height:90vh;display:flex;flex-direction:column}.modal-card-wide{max-width:720px}.modal-header{display:flex;justify-content:space-between;align-items:flex-start;padding:18px 20px;border-bottom:1px solid var(--color-border)}.modal-body{padding:20px;overflow-y:auto;flex:1}.modal-footer{display:flex;gap:8px;padding:14px 20px;border-top:1px solid var(--color-border)}.wizard-steps{display:flex;gap:4px;padding:12px 20px 0;border-bottom:1px solid var(--color-border);flex-wrap:wrap}.wizard-step{display:flex;align-items:center;gap:6px;padding:6px 10px;font-size:.78rem;color:var(--color-gray)}.wizard-step.active{color:var(--color-primary);font-weight:600}.wizard-step.done{color:var(--color-success)}.wizard-step-num{width:22px;height:22px;border-radius:50%;background:var(--color-light-gray);display:flex;align-items:center;justify-content:center;font-size:.72rem;font-weight:700}.wizard-step.active .wizard-step-num{background:var(--color-primary);color:#fff}.wizard-step.done .wizard-step-num{background:var(--color-success-bg);color:var(--color-success)}.rte-wrap{border:1px solid var(--color-border);border-radius:var(--radius-sm);overflow:hidden}.rte-toolbar{display:flex;align-items:center;gap:4px;padding:6px 8px;background:var(--color-light-gray);border-bottom:1px solid var(--color-border);flex-wrap:wrap}.rte-btn{padding:4px 10px;border:1px solid var(--color-border);border-radius:var(--radius-sm);background:#fff;font-size:.8rem}.rte-btn:hover{background:var(--color-primary-bg)}.rte-hint{font-size:.72rem;color:var(--color-gray);margin-left:auto}.rte-editor{border:none!important;border-radius:0!important;min-height:180px;padding:12px;overflow-y:auto}.rte-editor:empty:before{content:attr(data-placeholder);color:#aaa}.ticket-body-preview{font-size:.9rem;line-height:1.55;word-break:break-word}.ticket-body-preview img{max-width:100%;height:auto;border-radius:4px;margin:8px 0}.ticket-body-preview ul,.ticket-body-preview ol{margin:8px 0 8px 20px}@media (max-width: 640px){.page{padding:16px}.page-title{font-size:1.2rem}.modal-card{max-height:95vh}}