:root{--color-primary:#f26522;--color-primary-dark:#d4521a;--color-primary-light:#ff8040;--color-primary-bg:#fff4ee;--color-dark:#1a1a1a;--color-gray:#6b6b6b;--color-light-gray:#f5f5f5;--color-border:#e0e0e0;--color-white:#fff;--color-success:#27ae60;--color-success-bg:#eafaf1;--color-warning:#f39c12;--color-warning-bg:#fef9e7;--color-danger:#e74c3c;--color-danger-bg:#fdedec;--color-info:#2980b9;--radius:8px;--radius-sm:4px;--shadow:0 2px 8px #00000014;--shadow-md:0 4px 16px #0000001f;--font:"Inter", -apple-system, BlinkMacSystemFont, "Segoe UI", sans-serif;--transition:.18s ease}*,:before,:after{box-sizing:border-box;margin:0;padding:0}html{font-size:15px}body{font-family:var(--font);background:var(--color-light-gray);color:var(--color-dark);min-height:100vh;line-height:1.5}a{color:var(--color-primary);text-decoration:none}a:hover{text-decoration:underline}button{cursor:pointer;font-family:var(--font)}input,select,textarea{font-family:var(--font)}.card{background:var(--color-white);border-radius:var(--radius);border:1px solid var(--color-border);box-shadow:var(--shadow)}.btn{border-radius:var(--radius-sm);transition:var(--transition);white-space:nowrap;border:none;align-items:center;gap:6px;padding:8px 18px;font-size:.88rem;font-weight:500;display:inline-flex}.btn:disabled{opacity:.5;cursor:not-allowed}.btn-primary{background:var(--color-primary);color:var(--color-white)}.btn-primary:hover:not(:disabled){background:var(--color-primary-dark)}.btn-secondary{background:var(--color-white);color:var(--color-dark);border:1px solid var(--color-border)}.btn-secondary:hover:not(:disabled){background:var(--color-light-gray)}.btn-danger{background:var(--color-danger);color:#fff}.btn-danger:hover:not(:disabled){background:#c0392b}.btn-success{background:var(--color-success);color:#fff}.btn-success:hover:not(:disabled){background:#219a52}.btn-warning{background:var(--color-warning);color:#fff}.btn-warning:hover:not(:disabled){background:#d68910}.btn-sm{padding:5px 12px;font-size:.8rem}.badge{border-radius:99px;align-items:center;padding:2px 8px;font-size:.75rem;font-weight:600;display:inline-flex}.badge-success{background:var(--color-success-bg);color:var(--color-success)}.badge-warning{background:var(--color-warning-bg);color:#b7770d}.badge-danger{background:var(--color-danger-bg);color:var(--color-danger)}.badge-gray{color:var(--color-gray);background:#f0f0f0}.badge-info{color:var(--color-info);background:#ebf5fb}.input{border:1px solid var(--color-border);border-radius:var(--radius-sm);width:100%;transition:border-color var(--transition);background:var(--color-white);outline:none;padding:8px 12px;font-size:.88rem}.input:focus{border-color:var(--color-primary);box-shadow:0 0 0 3px #f265221f}@keyframes spin{to{transform:rotate(360deg)}}.spinner{border:2px solid var(--color-border);border-top-color:var(--color-primary);border-radius:50%;width:20px;height:20px;animation:.7s linear infinite spin;display:inline-block}.toast-container{z-index:9999;flex-direction:column;gap:8px;display:flex;position:fixed;bottom:24px;right:24px}.toast{border-radius:var(--radius-sm);color:#fff;box-shadow:var(--shadow-md);max-width:360px;padding:12px 18px;font-size:.88rem;font-weight:500;animation:.2s slideIn}@keyframes slideIn{0%{opacity:0;transform:translate(100%)}to{opacity:1;transform:translate(0)}}.toast-success{background:var(--color-success)}.toast-error{background:var(--color-danger)}.toast-info{background:var(--color-info)}.table-wrap{overflow-x:auto}table{border-collapse:collapse;width:100%;font-size:.875rem}th{background:var(--color-dark);color:#fff;text-align:left;white-space:nowrap;padding:10px 12px;font-weight:600}td{border-bottom:1px solid var(--color-border);vertical-align:middle;padding:8px 12px}tr:nth-child(2n) td{background:var(--color-light-gray)}tr:hover td{background:var(--color-primary-bg)}.page{max-width:1300px;margin:0 auto;padding:28px}.page-title{color:var(--color-dark);margin-bottom:20px;font-size:1.4rem;font-weight:700}.section-title{color:var(--color-dark);margin-bottom:12px;font-size:1rem;font-weight:600}.empty-state{text-align:center;color:var(--color-gray);padding:60px 24px}.empty-state .icon{margin-bottom:12px;font-size:2.5rem}.empty-state p{font-size:.95rem}.modal-overlay{z-index:200;background:#00000073;justify-content:center;align-items:center;padding:20px;display:flex;position:fixed;inset:0}.modal-card{background:var(--color-white);border-radius:var(--radius);box-shadow:var(--shadow-md);flex-direction:column;width:100%;max-width:520px;max-height:90vh;display:flex}.modal-card-wide{max-width:720px}.modal-header{border-bottom:1px solid var(--color-border);justify-content:space-between;align-items:flex-start;padding:18px 20px;display:flex}.modal-body{flex:1;padding:20px;overflow-y:auto}.modal-footer{border-top:1px solid var(--color-border);gap:8px;padding:14px 20px;display:flex}.wizard-steps{border-bottom:1px solid var(--color-border);flex-wrap:wrap;gap:4px;padding:12px 20px 0;display:flex}.wizard-step{color:var(--color-gray);align-items:center;gap:6px;padding:6px 10px;font-size:.78rem;display:flex}.wizard-step.active{color:var(--color-primary);font-weight:600}.wizard-step.done{color:var(--color-success)}.wizard-step-num{background:var(--color-light-gray);border-radius:50%;justify-content:center;align-items:center;width:22px;height:22px;font-size:.72rem;font-weight:700;display:flex}.wizard-step.active .wizard-step-num{background:var(--color-primary);color:#fff}.wizard-step.done .wizard-step-num{background:var(--color-success-bg);color:var(--color-success)}.rte-wrap{border:1px solid var(--color-border);border-radius:var(--radius-sm);overflow:hidden}.rte-toolbar{background:var(--color-light-gray);border-bottom:1px solid var(--color-border);flex-wrap:wrap;align-items:center;gap:4px;padding:6px 8px;display:flex}.rte-btn{border:1px solid var(--color-border);border-radius:var(--radius-sm);background:#fff;padding:4px 10px;font-size:.8rem}.rte-btn:hover{background:var(--color-primary-bg)}.rte-hint{color:var(--color-gray);margin-left:auto;font-size:.72rem}.rte-editor{min-height:180px;padding:12px;overflow-y:auto;border:none!important;border-radius:0!important}.rte-editor:empty:before{content:attr(data-placeholder);color:#aaa}.ticket-body-preview{word-break:break-word;font-size:.9rem;line-height:1.55}.ticket-body-preview img{border-radius:4px;max-width:100%;height:auto;margin:8px 0}.ticket-body-preview ul,.ticket-body-preview ol{margin:8px 0 8px 20px}@media (width<=640px){.page{padding:16px}.page-title{font-size:1.2rem}.modal-card{max-height:95vh}}